Shipping policy

Shipping Policy

Shipping Costs
Shipping costs are calculated at checkout based on the recipient's location within Australia. For domestic shipping to Australian locations, the cost is AUD $9.95 for standard post, and $19.95 for express.

Delivery Times
Orders are dispatched from Melbourne, and delivery times vary depending on the destination:

  • Same City (Melbourne): Typically delivered within 2-3 business days.
  • National Deliveries: Delivery times range from 2–8 business days, depending on the destination.

Please note that these are estimated delivery times provided by our delivery partner. Actual delivery times may vary due to factors beyond our control. You can expect holiday periods may add increased time to delivery.

Delivery failures
If an order is returned to us because it was unclaimed, incorrectly addressed, or delivery could not be completed due to circumstances outside our control, the customer will be responsible for the cost of reshipping the order, including the return to sender fee that is charged to us by Australia Post. Australia Post charges us an additional $10-$20 for each unclaimed parcel at a collection point that they deem abandoned and decide to return to sender back to us.

Please note that we’re unable to select Authority to Leave (ATL) for you - this is a limitation put on us from Australia Post. Once you receive your Australia Post tracking link, you can add ATL through the link. Otherwise, if no one is available to sign, your parcel will be taken to a collection point.

It is the customer's responsibility to monitor the tracking information provided after dispatch and collect the parcel within the carrier's holding period. We do not guarantee to send reminders if a parcel is awaiting collection - although we may do so.

If a parcel is returned to us after not being collected or delivered, you may choose to:

  • pay the applicable postage cost to have the order resent; or
  • receive a refund for the order value, less the original shipping costs and any return shipping charges incurred by us.

Processing Time
We process and dispatch orders within 2 business days of receiving them. Orders placed on weekends or public holidays will begin processing on the next business day. Once your order is dispatched, you will receive a notification with tracking details.

Order Tracking
All orders are shipped with Australia Post, which provides tracking information to keep you updated on your shipment’s progress. You will receive a tracking link in your dispatch confirmation email, allowing you to monitor your delivery status.

Shipping to Remote Locations in Australia
We strive to deliver our products across Australia; however, shipping to remote locations can sometimes be challenging. Due to logistical constraints and higher shipping costs, we may not be able to provide shipping to certain remote areas.

If you live in a remote location and are interested in purchasing our product, please contact us prior to placing your order. If an order is placed from a location we’re unable to service, we will reach out to you to discuss alternative options. In cases where delivery cannot be arranged, we may need to issue a refund for your order.

Thank you for your understanding, and please reach out if you have any questions about our shipping policies.

International Shipping
At this time, we only ship within Australia and to New Zealand. Please contact us if you are interested in international shipping. 

If you have any further questions about shipping, please feel free to contact us.